Shipping policy

Order Processing and Shipping

By placing an order with us, you acknowledge and agree to the following processing and shipping terms:

Order Processing:
Our standard order processing time ranges from 2 to 5 business days from the time your order is placed. Please note that during the processing period, no updates will be provided until your order is confirmed for shipment. Orders placed within 24 hours will not be dispatched the following day, allowing customers an opportunity to review and modify order details, if necessary. Our business hours are Monday to Friday, 9 am to 5 pm, excluding weekends and major holidays.

Shipping Times:
Shipping times are determined by the selected service at checkout and are separate from processing times. We offer various shipping options to accommodate your preferences and urgency. Please review our provided estimated shipping times on the checkout page, or our intercom help desk for further details. Please note that these shipping times are not guaranteed, as we rely on third party shipping services. 

Tracking Information:
Upon booking your order for shipment, tracking information will be provided to you. Orders are delivered to local USPS/UPS facilities at the close of each business day before being transferred to main distribution hubs. Please allow 24 to 48 hours for tracking updates to reflect in your provided information. Any discrepancies in tracking during transit are typically attributed to shipping service errors. We are not responsible for the transit of packages once they are delivered to the carrier; the carrier holds responsibility for all shipping, handling, and tracking services. If there is an error in your tracking information, please contact the shipping service directly for further information; we are only provided the same tracking information as our customers. We appreciate your understanding in this matter.